Shipping & Returns

All orders will be shipped via USPS mail (larger orders will be shipped USPS priority mail). Expedited shipping options are also available. You will receive a tracking number once your order has shipped. We ship most orders within 1 business day of receipt. Once your order is placed, it cannot be changed. Please examine your order carefully and make a copy of it for your records.

If you have any questions, or prefer to place your order via phone, please call us during normal business hours of 9am to 4pm (Mountain Time) Monday through Friday. Our phone is 303/683-8450.

Shipping Costs and Sales Taxes

Please note that sales taxes are required to be charged on shipments to all locations within Colorado.

Shipping and handling (S&H) costs within the continental U.S. and Canada are charged based on the value of your order. Order Value Shipping Cost

  • Up to $16 $2
  • $17 to $35 $3
  • $36 to $50 $4
  • $51 to $100 $5
  • $100 and over Free

Expedited shipping is also available.

Please call or email for rates on international shipping. All international orders must be insured. See options under the "Shipping" tab.

Returns and Exchanges

Your satisfaction is very important to us and we thank you for supporting our programs! If you would like to return or exchange a product, please ship it back to us within 30 days of shipment. The merchandise should be in a new, unused condition. You are responsible for paying the return shipping costs to us, and for your protection, we recommend that you also pay for insuring the package.

Your return or exchange will be processed within 14 days of the receipt of the item. Please include your order date and order description to expedite processing for your return or exchange. Please also include a note stating whether you want a refund, or an exchange. All returns should be mailed to:

Outreach Uganda
9457 S. University Blvd., #410
Highlands Ranch, CO 80126

Broken/Defective Jewelry

We pride ourselves on the workmanship of our Ugandan beaders. Inevitably, some product breakage may still occur. If this should happen, please return the broken item to us for replacement, using the procedure for exchanges above. We will replace the broken item with a similar one. Because each item is unique, your replacement will not be able to be exactly matched. We are unable to do repairs in the US on broken or defective items because the items are all handmade in Uganda.